1. Information We Collect
When you contact us, request a quote, schedule an appointment, or use our website, we may
collect information that you voluntarily provide, including:
- Your name, email address, and phone number
- Business or company information
- Vehicle information and service or project details
- Appointment and scheduling information
- Information submitted through our website forms
- Other information you choose to provide when communicating with us
2. How We Use Your Information
- Respond to inquiries and provide quotes
- Schedule and manage appointments
- Provide our services, including vehicle wraps and fleet graphics, paint protection film (PPF), ceramic coatings, commercial window film, privacy/decorative film, window tint, paint correction, auto detailing, and related services
- Communicate with you about your services, appointments, quotes, or projects
- Send service updates, appointment reminders, and other customer communications
- Send promotional or marketing communications when you have provided the appropriate consent
- Improve our website, services, and customer experience
- Maintain business records and comply with applicable legal requirements
3. SMS / Text Messaging Consent
By affirmatively opting in to SMS communications through one of our designated consent
methods, you agree to receive text messages from Xcel Wrap & Detail.
Message frequency may vary. Message and data rates may apply.
Simply providing a phone number does not, by itself, constitute consent to receive SMS
messages. We only send SMS messages after you have actively opted in through an approved consent method.
Depending on the consent you provide, text messages may include:
- Customer service communications
- Appointment confirmations and reminders
- Service and project updates
- Quote and follow-up communications
Website SMS Consent Checkbox
☐ By checking this box, you agree to receive SMS text messages from Xcel Wrap & Detail regarding your inquiries, quotes, appointments, services, service updates, and promotional or marketing communications. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. Consent is not a condition of purchase. View our Privacy Policy and SMS Terms & Conditions for more information. We will only send SMS messages to individuals who have provided the appropriate consent.
4. How We Collect SMS Consent
- We only send SMS messages to customers who have provided appropriate consent through one of the following methods:
- Website Forms
Simply entering a phone number into a form does not constitute SMS consent.
5. No Sharing of Mobile Information
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
6. Sharing of Personal Information
We do not sell or rent your personal information.
We may share information with trusted service providers who help us operate our business,
such as providers of scheduling, payment processing, customer relationship management, website hosting, communications, or other business services.
These service providers may access information only to the extent reasonably necessary to
provide services to us.
We may also disclose information when required by law or when reasonably necessary to protect our rights, property, employees, customers, or others.
SMS opt-in information and consent are excluded from these categories and will not be
shared with third parties or affiliates for any purpose.
7. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, use, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely
secure.
8. Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality, understand how visitors use our website, and improve the user experience.
You can manage cookie preferences through your web browser settings.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page along with a revised effective date.